We require a 50% deposit for scheduled service(s) to secure an appointment.
Deposits are fully refundable if you need to cancel within our 12-hour cancellation policy.
Please note that if you cancel your appointment online (within the cancellation policy time frame), you must call the salon to have your deposit reversed into your bank account, or it will be available as an account credit at the salon. Please read below our complete cancellation policy before booking your appointment:
It’s important to understand that when forgetting or canceling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments in person, on the phone, via email, or online through our website is subject to the following terms:
You may cancel or modify your appointment anytime 12 hours preceding the start time of your appointment.
Less than 12 hours' notice is considered a “Late Cancellation” and will result in forfeiting your 50% deposit for the scheduled service(s).
If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and will be charged the total price of booked service(s) + 20% gratuity.
Appointments booked within 12 hours are still subject to the cancellation policy.
We understand that during the Covid era, more people are experiencing untimely illnesses. If you are sick, please notify us as soon as possible, as we still have to charge your deposit for last-minute cancellations.
To ensure a complete experience, please arrive at least ten minutes before your scheduled appointment time.
Late arrivals will be charged the total price of the scheduled service(s) even if there is insufficient time to render them.
When rescheduling an appointment with less than 12-hour notice, you will lose your 50% deposit for the scheduled service(s) and will NOT be transferable to another date/time. Please get in touch with us right away if scheduled appointment(s) need to be adjusted.
Our cancellation policy applies to all membership services.
As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at the time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.
This stringent policy is built on mutual respect and helps small businesses like ours stay open.