Company Policies

Applicable to Lacquered Co., The Nailtel, and SOLÉNA

It’s important to understand that when appointments are forgotten or canceled without sufficient notice, our professionals lose the opportunity to fill that time, and other guests waiting for openings miss out on receiving services.
For the benefit and respect of all clients and staff, appointments booked in person, by phone, via email, or online through our websites are subject to the following terms:

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Cancellation

You may cancel or modify your appointment anytime up to 24 hours before the scheduled start time.
Less than 24 hours’ notice is considered a Late Cancellation and will incur a fee equal to 50 % of the service(s) booked.

 

No-Show

If you fail to cancel or do not arrive for your appointment, you will be considered a No-Show and charged the full price of the service(s). Appointments booked within 24 hours are still subject to this policy.

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SOLÉNA 

Deposit & Service Fees

All SOLÉNA appointments require a 30% deposit at the time of booking. The deposit is applied toward your service total at checkout. If you cancel within 24 hours of your appointment, the deposit will be retained and applied toward the 50% cancellation fee. The remaining balance (20%) will be charged to the card on file.
No-shows will be charged 100% of the scheduled service(s).

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Illnesses

If you are unwell, please notify us as soon as possible. We understand unexpected illness may occur, but same-day cancellations will still be charged 50 % of the scheduled service(s).

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Late Arrivals

To ensure a complete and relaxing experience, please arrive at least 10 minutes early.
Late arrivals may shorten your service time, and the full price of the service(s) will still apply.

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Rescheduling

Appointments rescheduled with less than 24 hours’ notice are treated as Late Cancellations and subject to a 50 % fee.
Please contact us promptly if your appointment needs adjustment.

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Memberships

All standard cancellation and rescheduling policies apply to membership services.

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Appointment Confirmations

As a courtesy, confirmation messages are sent 48 hours in advance via SMS and email to the contact information provided at booking. Unconfirmed appointments may be released to waitlisted guests.

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Animals

Animals are not permitted inside the salons, with the exception of service dogs wearing official identification.

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Valuables

Our company is not responsible for lost, stolen, or damaged personal items. Please keep valuables secured and check your station before leaving. Take care to prevent personal items from falling into pedicure tubs.

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Gift Cards

Physical gift cards must be presented at checkout to be redeemed. Lost or stolen cards cannot be replaced.
Digital gift cards purchased through our websites may be redeemed by showing the barcode and card number.
Gift cards are non-refundable, cannot be exchanged for cash, and may not be used to purchase other gift cards.
Gift cards are valid at all Lacquered Co., The Nailtel, and SOLÉNA locations.

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Nail Repair

If you experience any issues with your manicure or pedicure, we’re happy to correct them at no charge:

• 2 days for traditional polish

• 5 days for performance polish

• 7 days for gel polish

The color must be the same as the original service.

If you are unable to return to the salon, please email LacqueredNailSalon@gmail.com with:

1. Full name and booking phone number

2. Date and time of appointment

3. Description of the issue

4. Photos clearly showing the problem

5. Reason you cannot return in person

Our management team will review and contact you with next steps.

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At Lacquered Co., The Nailtel, and SOLÉNA, we take great pride in our work and genuinely want you to love your experience. These policies are built on mutual respect and help small businesses like ours continue to serve our community with care.