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Policies

It’s important to understand that when forgetting or canceling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments in person, on the phone, via email, or online through our website is subject to the following terms:

​Cancellation

You may cancel or modify your appointment anytime 12 hours preceding the start time of your appointment.

Less than 12 hours' notice is considered a “Late Cancellation” and will incur a charge equal to 50% of the service(s) booked.

No-Show

If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and will be charged the total price of booked service(s) + 20% gratuity.

Appointments booked within 12 hours are still subject to the cancellation policy.

Illnesses 
We understand that during the Covid era, more people are experiencing untimely illnesses. If you are sick, please notify us as soon as possible, as we still have to charge 50% of the service(s) for last-minute cancellations.

 

Late Arrivals
To ensure a complete experience, please arrive at least ten minutes before your scheduled appointment time.
Late arrivals will be charged the total price of the scheduled service(s) even if there is insufficient time to render them.

Rescheduling 

When rescheduling an appointment with less than 12-hour notice, you will incur a charge equal to 50% of the booked service(s). Please get in touch with us right away if scheduled appointment(s) need to be adjusted.

Self-Care Club 

Our cancellation policy applies to all membership services.

Appointment Confirmation

As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at the time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

This stringent policy is built on mutual respect and helps small businesses like ours stay open.

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