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Terms & Conditions

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Last Updated: November 2025

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Welcome to the websites and services of Lacquered Co., including our affiliated brands The Nailtel and SOLÉNA (collectively, “we,” “our,” or “us”). By using our websites, booking an appointment, or purchasing any service or product, you agree to be bound by the following Terms & Conditions. Please read them carefully.

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1. General Terms

These Terms govern all use of our websites, booking platforms, and in-salon services operated by Lacquered Co. and its affiliated brands. By accessing our website(s) or using our services, you confirm that you are at least 18 years old (or have parental consent) and capable of entering into a binding agreement. We may update these Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date. Continued use of our websites or services after such changes constitutes acceptance of the revised Terms.

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2. Appointments & Cancellations

Appointments can be booked through our approved online system or directly with our salons.

  • Please arrive on time for your appointment to ensure the full service experience.

  • We reserve the right to adjust or reschedule appointments in cases of staff illness, emergencies, or technical issues.

  • Late arrivals may result in a shortened service to accommodate subsequent guests.

  • Cancellations made within the time frame listed on your booking platform (typically 24 hours) will avoid fees; missed appointments may be subject to a charge or forfeiture of deposit.

Each location may maintain additional in-salon policies regarding deposits, late arrivals, and cancellations, which will be provided at the time of booking.

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3. Payments & Refunds

All prices are listed in U.S. dollars and are subject to change without notice. We accept major credit cards and other approved payment methods through secure, PCI-compliant processors. Due to the nature of our services, all service sales are final. Product exchanges may be accepted within 14 days of purchase if unused and unopened, subject to manager approval. Gift cards are non-refundable and non-transferable.

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4. Gift Cards, Memberships & Promotions

Gift cards and membership credits are redeemable for services and retail products at Lacquered Co., The Nailtel, or SOLÉNA, unless otherwise stated. They hold no cash value and cannot be exchanged for cash. Promotional offers, discounts, and memberships may not be combined unless specifically indicated. We reserve the right to modify or discontinue any promotion at any time.

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5. Personal Belongings & Conduct

We are not responsible for lost or stolen items. Clients are expected to behave respectfully toward staff and other guests.
We reserve the right to refuse service to anyone whose conduct is disruptive, unsafe, or inappropriate.

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6. Website Use & Intellectual Property

All content on our websites—including text, images, logos, and designs—is the property of Lacquered Co. or its licensors and is protected by copyright and trademark laws. You may not reproduce, modify, distribute, or exploit any part of our websites without prior written consent. You agree not to use our websites for unlawful purposes, to distribute harmful software, or to interfere with our operations.

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7. Liability Disclaimer

Our services are provided by licensed professionals. However, by receiving services, you acknowledge and accept the inherent risks associated with cosmetic and spa treatments. To the fullest extent permitted by law, Lacquered Co., The Nailtel, and SOLÉNA are not liable for any indirect, incidental, or consequential damages resulting from your use of our websites or services. Nothing in these Terms affects your statutory rights under California or U.S. consumer protection laws.

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8. Privacy & Data Protection

Your use of our websites and services is also governed by our [Privacy Policy], which explains how we collect, use, and safeguard personal information. By using our websites, you consent to the processing of your data as outlined in that policy.

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9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. Any disputes arising under or in connection with these Terms shall be resolved in the courts of Sacramento County, California.

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10. Contact Us

If you have questions about these Terms, please contact:

Lacquered Co.
Attn: Legal & Compliance
4749 J Street
Sacramento, CA 95819
lacquerednailsalon@gmail.com
916-842-7619

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